Question 1

What is your cancellation policy?

Accepted Answer

We require a formal cancellation request submitted through this form. A team member will review and finalize your cancellation. Depending on your membership type, a notice period of up to 30 days may apply. You'll receive confirmation once your cancellation has been processed.

Question 2

Will I still be billed after submitting this form?

Accepted Answer

Submitting this form is a request to cancel — not an instant cancellation. Any applicable notice period and final billing cycle will be confirmed by a team member before your cancellation is finalized.

Question 3

Can I cancel in person or over the phone?

Accepted Answer

For your protection and our records, cancellations must be submitted in writing through this form. This ensures we have a clear record of your request and can process it accurately.

Question 4

What happens to my membership rate if I rejoin later?

Accepted Answer

If you cancel and rejoin at a later date, you'll enroll at the current membership rates available at that time. Previous rates cannot be guaranteed after a cancellation is finalized.

Question 5

Do I lose access immediately after cancelling?

Accepted Answer

You retain full membership access through the end of your final paid billing cycle. Your access will end once your cancellation is finalized and your last billing period concludes.

Question 6

Is there a cancellation fee?

Accepted Answer

Cancellation fees depend on your membership type and any remaining term commitments. A team member will review your specific plan and confirm any applicable fees before finalizing your cancellation.

Question 7

Can I pause my membership instead of cancelling?

Accepted Answer

Yes! If you're dealing with a temporary situation — travel, injury, or a busy season — we may be able to pause your membership instead. Visit our pause request page to submit a hold instead of a full cancellation.

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Cancellation FAQ