Refund Policy of Team 2nd Wind LLC

​

Effective Date: 07/14/24

​

Thank you for choosing Team 2nd Wind LLC. Please carefully review our refund policy before making a purchase. By completing the payment process, you agree to be bound by the terms and conditions outlined below.

​

​

1. Purchase Agreement

By purchasing an item, you acknowledge that you have thoroughly read the item listing and understand the product or service being offered. The prices displayed on our website are subject to change without prior notice. We reserve the right to rectify any unintentional pricing errors. Please refer to the payments page for more information on pricing and applicable sales tax.

​

​

2. Payment and Charges

For subscription-based services, your payment method will be charged every month. If you purchase any shop products, additional charges such as taxes and transaction fees may apply.

​

​

3. Returns for Undamaged Products

If you need to return an undamaged product, please initiate the return process within 14 days from the date of purchase. The returned item must be accompanied by its original receipt, packaging, and accessories. Refunds will be issued through the original payment method. Please note that digital media and membership subscriptions are not eligible for return. Products can only be returned to the country of their original purchase.

​

​

4. Modification or Termination of Services

We reserve the right to modify, limit, or terminate our services at any time without prior notice or liability, for any reason or no reason.

​

​

5. Warranty Claims

If you have a valid warranty claim for a product purchased from us, we will either repair or replace the product. If we are unable to repair or replace the product within a reasonable time, a full refund will be issued upon the prompt return of the product to us. We will cover the cost of shipping for repaired or replaced products, but the customer is responsible for the return shipment of the product to us.

​

​

6. Cancellation of Subscription Services

For subscription-based services, you have the right to cancel your subscription within 30 days of initial purchase. Please contact our customer support team to initiate the cancellation process.

If you have any questions or require further assistance, please don't hesitate to reach out to our customer support team. We value your satisfaction and will strive to address any concerns you may have.

​

Thank you for choosing Team 2nd Wind LLC.