Cancellation Policy Update

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Effective Date: 07/14/24

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Thank you for choosing Team 2nd Wind. Please review our updated cancellation policy, effective from July 14, 2024. By using our services, you agree to adhere to the following guidelines.

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How to Cancel Your Booking with Team 2nd Wind

At Team 2nd Wind, we appreciate your dedication to your health and fitness journey. To enhance scheduling efficiency and ensure a fair system for all, we've established the following guidelines:

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Booking Cancellation Window

Clients must cancel their reservation at least 24 hours before the scheduled class or appointment to avoid penalties.

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No-Show Policy

A "No-Show" occurs when a client fails to attend a scheduled class or appointment without prior cancellation. After two consecutive No-Shows, clients will be temporarily suspended from making new reservations for a period of 7 days.

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Late Cancellation Penalties

If a client cancels less than 24 hours before the scheduled class or appointment, a late cancellation fee of $15 will be charged. In the case of a No-Show, a fee of $20 will be charged to the client's account.

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Suspension and Probation

After the second No-Show, the client will be suspended from making new reservations for 7 days. Upon the end of the suspension, the client will enter a probation period where bookings require manual acceptance. Successful completion of the probation period allows the client to resume auto-acceptance for bookings.

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Membership Pause Policy

Team2ndWind members can pause their membership to lock in their current rate for just $10 per month (max: 3 months). Membership pauses must be requested within 30 days of your next billing date, and a signed Membership Pause Form must be completed and submitted to finalize the request. Pausing ensures your rate stays the same when you're ready to return.

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Membership Cancellation Policy 

Cancellations must be submitted at least 30 days before your next billing period, and a signed Cancellation Form is required to process your request. Requests made after this timeframe will apply to the following billing cycle.

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Appeals and Exceptions

Clients may appeal late cancellation fees or No-Show penalties by providing valid reasons such as emergencies or unforeseen circumstances. Appeals must be submitted within 48 hours of the missed class or appointment. Team 2nd Wind reserves the right to make exceptions to the policy based on individual circumstances.

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Communication Channels

Cancellations and appeals must be communicated through the Team 2nd Wind mobile app or website. For further assistance, clients can contact our customer service team at support@team2ndwind.com or call 918-771-9463.

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Reminder Notifications

Clients will receive reminder notifications 24 hours and 1 hour before their scheduled class or appointment to reduce the likelihood of oversights.

 

Policy Enforcement

Strict enforcement of the No-Show and Late Cancellation Policy aims to maintain a positive and equitable scheduling environment for all Team 2nd Wind members.

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Late Arrival Policy for Team 2nd Wind Classes and Appointments

At Team 2nd Wind, we value your commitment to your fitness journey and the experience of all our members. To ensure a smooth and punctual operation of our classes and appointments, we have implemented the following Late Arrival Policy:

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Arrival Time:
Clients are expected to arrive at least 10 minutes before the scheduled start time of their class or appointment.

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Late Arrival Window:
If a client arrives within the first 5 minutes of the scheduled start time, they will be permitted to join the session. Clients arriving more than 5 minutes late may be denied entry to the class or appointment at the discretion of the instructor.

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Late Arrival Frequency:
Excessive late arrivals, defined as arriving late more than three times within a month, may result in penalties, such as additional workouts to make up for the missed time or a warning.

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Communication of Lateness:
If a client anticipates being late, it is encouraged to inform the Team 2nd Wind staff or the instructor in advance, when possible.

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Instructor Discretion:
Instructors have the discretion to manage late arrivals based on the nature of the class or appointment. Some sessions may not allow late entry due to safety or disruption concerns.

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Consequences for Frequent Lateness:
Clients consistently arriving late may be subject to additional consequences, such as a mandatory consultation with a fitness advisor to address time management concerns or the potential restriction from booking for a defined period.

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Appeals and Exceptions:
Clients may appeal any consequences related to late arrivals by providing valid reasons for their lateness. Appeals must be submitted within 48 hours of the session in question.

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Communication Channels:
For late arrival notifications and appeals, clients can contact our customer service team at support@team2ndwind.com or call 918-771-9463.

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Policy Review:
This policy will be periodically reviewed and updated to ensure it remains fair and effective for all Team 2nd Wind members.

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By using our services, you agree to abide by these terms. Thank you for choosing Team 2nd Wind LLC.